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Delivery & Returns

Returns Procedure.

Products must be returned in a saleable condition, meaning that they must be unused and their original packaging with garment tags and embellishments still attached and intact.

We reserve the right to consider the condition of any product that you wish to return and make any  deductions if there are indications that the product, its tags or embellishments have been removed, broken or tampered with.

Christian Alexander is not liable for damage caused after the time of purchase. Each item is quality checked and in perfect condition before leaving the store.

Online Refunds: For online purchases you have 14 working days to return your product(s) in saleable condition and receive a full refund. Your refund for the product with be credited on the credit/debit card or on the same original method of payment used at the time of purchase. 

In-store Refunds: For in-store purchases you have 7 working days to return your product(s) in saleable condition and receive a full refund. Your refund for the product with be credited on the credit/debit card or on the same original method of payment used at the time of purchase. 

Exchanges: You have 28 working days to return your product(s) online and in-store in a saleable condition to receive store credit.

Shipping: Please complete the return form provided and ship to the following returns address; Christian Alexander, 117a High Street, Norton, Stockton-On-Tees, TS20 1AA.

Thank you for shopping with us! 

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